Frequently Asked Questions

Answers to Your Bakery FAQ's

Q. What is the difference between a specialty cake and sheet cake?
A. A specialty cake is one of the flavors we sell in the restaurants. They are 3 layers of cake with 2 layers of filling. A sheet cake is a single layer cake with buttercream icing.

Q. What are the portion sizes for your specialty cakes?
A. We use a 2"x3" slice as a serving guide for our cakes.

Q. Can you make photo cakes?
A. Yes, we do! You can email your photo to or drop off a physical copy for us and we will be happy to create something special for you. Edible photo frames are also available with your favorite characters.

Q. How far in advance do I need to place an order?
A. We request a one day notice for most orders. If you are looking for a custom flavor, we may need more time to prepare something. Custom decorations may take as long as a week for us to get in stock. Check with a pastry chef for availability.

Q. Do I need to place a deposit for a cake?
A. No. We do not require a deposit for an order. You may pay in advance by phone, or in person at each location or simply pay when you pick up your order.

Q. Do you make wedding cakes?
A. Yes! We do make wedding cakes! You can schedule an appointment with a pastry chef to discuss details about designs and pricing.

Q. We have food allergies. Is it possible to make a gluten free cake?
A. Yes. We do offer gluten free and vegan options in the store and for special orders. Other allergies can also be accomodated. Just ask to speak directly with a pastry chef or e-mail us at

Q. What kind of decorations can you do?
A. The options are endless! We have many pre-set designs available as well as the ability to custom design something special for your event. Just let us know what you had in mind and we'll take it from there. We can make basic designs like balloons or flowers to Disney princesses, dinosaurs, or even your company logo. Some designs may require an additional $10 charge. Visit our Facebook page for more pictures.

Q. Do you offer other desserts, or only cakes?
A. Yes, we offer cupcakes, cookies, pies, cheesecakes, and many other desserts.

Q. When I order a cake for my party, will it look just like it does in the restaurant?
A. No. Although it is the same amount of cake, it is half the height and twice the width as what we sell by the slice. Specialty cakes are made with 3 layers of cake and 2 layers of filling when we make them for orders to assure safer transportation and easier serving.

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